Refund Policy

Our Refund Policy applies to all coffee-related merchandise including whole bean roasts, single-serve coffee pods, instant coffee blends and bottled ready-to-drink beverages purchased on our website, and customers may submit a refund request via official customer service channels within the valid application window if items arrive damaged during transit, are delivered with obvious packaging defects, or if incorrect products are shipped due to our internal order-handling errors; we require supporting photos or videos of damaged packaging, defective goods or wrong shipments to verify each refund application, and we reserve the right to reject requests submitted without valid evidence or filed after the specified time limit, we do not accept refunds for coffee products that have been opened, partially consumed, improperly stored by customers, or returned simply due to personal dissatisfaction with flavor preferences, and we also exclude refund eligibility for orders delayed or detained by local customs authorities, postal service disruptions, natural disasters or other uncontrollable external factors beyond our operational control, once a refund application is approved by our support team, funds will be returned to the original payment method used at checkout within a standard processing period, customers are not entitled to compensation for indirect losses such as waiting time or extra living expenses caused by shipment issues, all sitewide discount benefits and complimentary worldwide shipping offers remain valid under this policy only for orders that meet normal transaction standards, and we maintain the authority to adjust partial terms of this policy with public updates posted on our website, and by completing any coffee product purchase on our platform, you confirm full understanding and acceptance of all refund rules specified in this Refund Policy.